Stopped working on Ipad IOS 10

[UmasukiParticipant]

I was very happy with this application on my IPad Air 128gb. The problem came with the upgrade to IOS 10. Now it’s impossible using it. It just closes immediately after opening it.

I sent a couple of emails to the support team without any response. I hope they will fix it quickly because I have very important documents in this application.

Regards

[dc_nlParticipant]

SAME, same… ;-(

[dc_nlParticipant]

Should have been obviously… Lost all my work and can’t even open backups that I send to my email… Mac-version is even worse…

[novosavioParticipant]

I’m with the same problem. With my macbook and my iPad!

[dreadednigelParticipant]

I’m having the same problem with iPhone & iPad. How do you contact the support team is there an email?

 

[UmasukiParticipant]

Hi.

I used the Form I find by clicking on the “Contact” link of this page. I also sent a message to the email address that appears in the description of the application in the Apple Appstore.

But as I told you I did not receive any response not even an automatic one.

 

[Satish ParasaranParticipant]

Lost all my work too. Hope someone is attending to the problem?!

[JacquesParticipant]

I even tried to set up a new sync proces to Dropbox like it is suggested somewhere in a forum. But that also did not work.

TIP / workaround:
If you switch the sync setting to dropbox of at startup, you can use the app, but then there is no sync.
You have to be quick. It took me five times starting before I could turn it of.
It works like this:
– start the magicalpad app
– as the startup screen disappears immediately tap on the settings button in the right upper corner of the screen.
– when settings open, immediately switch the first setting, which is: “Dropbox sync” to off
It might take a few times before you are quick enough to switch it of.

If sync to Dropbox is switched of You can use the app in the usual way.
You are able to send the map to dropbox by exporting it.

[UmasukiParticipant]

Thanks for your great post. It helps me with half of the problem.

I quitted the Dropbox Sync as you told and effectively the application stays now open presenting all my documents. When I open one it shows me the name of all the sheets that composed the document but unfortunately it shows a white page, without anything I created before. If I try to create a new sheet, it let me use the application normally but it does not save anything. When I open this document again it is only a white sheet.

The only way I manage to create something and keep it, is to create a completely new document. That is one important thing, but I would also like to access my old documents.

Anyway, I thank you again for your help.

[JacquesParticipant]

I found the old minmaps in a folder on dropbox called Magicalpad. Renamed it before reinstalling magicalpad. I thought that maybe would sove the problem.

But back tot the old maps. As I said I found them, but when I try to open one of those, the app shuts down/ crashes immediately.

What I also found in this folder are pdf files of the old maps. I do not remember if I have exported those myself, or if magicalpad did this. Anyway. I can get some info back even if I have to build the maps over again.

P.S.

Because there is no response from the side of magicalpad I am looking into other mindmap-/notetaking apps. Sorry fot them, but my work does not stop.