If you have problems installing MagicalPad, you help us troubleshoot by doing the following: 1. Remove MagicalPad 2. Clear your trashcan 3. open your activity monitor 4. search for cfprefsd 5. double-click on all of them if more than one and quit them 6. Open Console 7. go to the menu […]
Issues with Sync
If you have issues syncing try the following steps: If you have content that is on dropbox and not on ANY iPad/Mac (local content), make sure to pull it to at least one device before upgrading. Make sure you have the new version of MagicalPad on all devices. Do NOT […]
How to sync when upgrading
These are some simple steps to follow when updating MagicalPad and sync’ing your content. If you have content that is on dropbox and not on ANY iPad/Mac (local content), make sure to pull it to one device before upgrading. Update the two devices to the new version of MagicalPad. Do not […]
IOS8 support is coming end of next week.
IOS8 support is coming end of next week. Your current MagicalPad version is not updated for IOS8. if you upgrade to ISO8 you might see blank pages. Your data is not lost, it is a rendering difference that we fixed for the next release to support IOS8. So don’t do anything, just […]
Having issues with versions and pushing files to Dropbox?
You might to have a corrupt version on Dropbox. you can do the following: Make sure you have a local version on one of the devices for all your files Turn off sync on both devices Delete the magicalpadSync folder on dropbox Start sync process again Push and pull notebooks, […]
Exporting/printing options
You have 3 options for sharing to PDF and printing it. Print selected item – select an outline, a mind map, or even a branch, then save as PDF, then print the PDF Print What you see in the page – zoom and pan to get the right content on […]
Why the switch from iCloud to Dropbox for Notebook export/import
We switched from iCloud to Dropbox for Notebook export/import due to the same reasons why we couldn’t implement iCloud seamless sync. iCLoud API was limited to meet our complex data model so was not able to allow a seamless sync of data. And Apple did not want to approve iCloud with manual […]
Number icon – red badge
The Number icon or red badge on the icon represents the number of due or past due tasks within MagicalPad. Go to App Settings to turn it off. Currently there are tasks in the sample notebooks. To get rid of the badge, you can either tick the tasks and make […]
I can’t see the iPhone version on iTunes
We pulled the iPhone version off iTunes, basically putting it on hold till we update it to support the new features and sync with the upcoming mac version. We will update the help page once an updated version is ready and becomes back online.
Having issues with iCloud? Try this…
Having issues with iCloud? Try this… The iCloud copy process is intentional rather than silent. See iCloud sync article for how it works and why. You have to select a notebook and copy it to the cloud then copy it from the cloud on another device. If you are doing […]